It doesn’t source or keep stock, and logistics services are carried out by third-party providers. This was my experience and it was not a good one.Alibaba is not a retailer in the traditional sense.
ALIBABA UPDATE
Now once my order is delivered my trade assurance will be no good because the supplier refuse to update the order because that will prove they necker shipped it out when they claimed they did. This is why I always do test runs with new suppliers and only place small orders for this reason. I tell you they need to hire people who can actually read and write English. To make a long story short they never updated the order and kept saying the supplier made an error with shipping and has fixed it. I let them know that it needed to be updated to not delivered/ complete so my trade assurance can start on the day the items are actually delivered. I put in a claim with the trade assurance letting them know my items never shipped and the tracking number in my order has nothing to do with my order. I contacted the supplier and they claimed that was an error tracking number and sends me a copy of a UPS label that they just created. Yes, they were delivered but not to me or the state that I live in.
Three weeks later I see that the tracking said that the items was delivered. I ordered items and seen that it shipped. Trade Assurance is a joke with this company I really hope there’s improvements to come, but desktop mode is better. I trust the service but I’d expect functions to be way better than eBay’s App to disappointment. Alibaba runs paying Buyers away with this App. If there is a post-order concern, I’ve noticed the app freezes & crashes a lot. I was glad to get Alibaba to step in with their Trade assurance policy.
ALIBABA FULL
I should not have to pay full price and was probably overcharged for shipping. It’s been 60+ days, still waiting for a complete shipment but if I respond in mobile it resets. It had not made it to the carrier at all while the seller listed a USPS Express shipment (5-7 days) to Alibaba. The screenshot I was sent did not match with UPS global nor domestic and I am a customer. Like most carriers, UPS has its quirks but is great with reporting a shipment’s location. The dismissiveness about resolving was riding the clock. With a large order showing ‘successfully delivered’ in a different US state- I’d never know if I was getting scammed by the supplier. There is no legitimate reason for it to crash or a seller claims not being able to do something simple like reporting a tracking number. I like Alibaba a lot, however it needs to be brought up how the app malfunctions in chat and after-order services. Use our real-time translator to communicate with sellers in your mother tongue. Use the app to stay up to date on new products and promotions from your favorite suppliers.Ī supports 16 languages and 140 local currencies. Unlock new discounts and promotions from featured manufacturers and suppliers. Source a wide range of popular items – from trending consumer goods to raw materials – and join our annual trade shows for niche product highlights and discounts.Ĭhoose Production Monitoring and Inspection Services to reduce production delay and quality risks. Interact with manufacturers in real-time via product demos and tours of manufacturing facilities, providing insight and oversight on how your products are made. Tell suppliers what you need and get quotes quickly with Request for Quotation services.Ī partners with major freight forwarders to provide land, sea, and air shipping solutions with on-time delivery services, end-to-end tracking, and competitive prices. Meet suppliers with years of customization and order fulfillment experience for sellers on Amazon, eBay, Wish, Etsy, Mercari, Lazada, and more.ĭiscover millions of ready-to-ship products in every industry category. Our Trade Assurance service protects your orders and payments on the platform, letting you purchase securely and conveniently with extended support. Our app allows you to source products from global suppliers, all from the convenience of your mobile device. is one of the world’s leading B2B ecommerce marketplaces.
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